Privacy and Terms
MGM Driving Tution believe strongly in customer support and providing a personalised high level of service.
If you are an existing customer who wishes to discuss any area of your driving tuition or have any concerns about our services than please contact us.
We provide the following ways to get in touch including a land line and direct mobile.
General Enquiry Form, SMS Text, WhatsApp, MSM Messenger or Email.
Our aim is to respond to any communication within 24 hours.
Our office opening hours are 8.00am to 6.00pm Monday to Saturday.
Privacy
Privacy Policy
Introduction
The following informs all Customers of how MGM Driving Tuition uses and protects all details that you provide us with when you use this website.
Please read the statement below carefully; by accessing the website you show that you understand its nature and adhere to the statement.
We will always ensure that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using MGM Driving Tuition,
you can be assured that it will only be used in accordance with this privacy statement.
Now and again our privacy policy may change with recent updates.
Please check this page when possible to make sure you are happy with its contents.
This policy is effective from 1 April 2020.
This Privacy Policy applies only to the actions of MGM Driving Tuition and users with respect to this website.
It does not extent to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
1: When you contact us to make an enquiry, we will ask you for your name, address, postcode, phone number(s) and email address.
Should you choose to contact us using the contact form on our website Contact page or an email link on any one of the pages or pop ups on the MGM Driving Tuition website,
none of the data that you supply will be stored by this website or passed to / be processed by any third party data processors unless specifically referenced in this privacy policy.
The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).
Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet.
Our forms are protected by Google reCAPTCHA. ReCAPTCHA API works by collecting hardware and software information, such as device and application data,
and sending these data to Google for analysis.
The information collected in connection with your use of the service will be used for improving reCAPTCHA and for general security purposes.
It will not be used for personalised advertising by Google.
The email content is then decrypted by our local computers and devices.
We may use your information to process orders that you have submitted to carry out our obligations arising from any contracts entered into by you and us,
seek your views or comments on the services we provide,
notify you of any changes to our services, send you communications which you have requested and that may be of interest of you.
2: MGM Driving Tuition is committed to protecting your privacy and maintaining the security of any personal data received from you.
We strictly adhere to the requirements of the data protection legislation in the UK.
The purpose of this statement is to explain to you what personal data we collect and how we may use it.
3: We will retain your personal data for a length of time dependant on the nature of our relationship with you, as follows:
For enquiries regarding driving lessons or driving courses we will hold your personal data for 30 days.
Once you become a customer of MGM Driving Tuition by making a purchase, booking a lesson,
purchasing a training course, we will retain your personal data for as long as you are an active customer.
4: We will only ever share personal data that we collect from you with the following third parties and only for the purpose(s) described:
Driving Instructors that have signed up to our services and adhere to the UK Data Protection Act 1988 (DPA) so they are able to conduct lessons or courses with you.
Paypal - Payment card processing.
We do not store credit or debit card details nor do we share customer's financial details with any third parties.
This website may from time to time provide links to other websites.
Some links may be affiliate links to other companies that are commission based.
We have no control over such websites and are not responsible for the content of these websites.
This privacy policy does not extend to your use of such websites.
You are advised to read the privacy policy or statement of other websites prior to using them.
5: We follow strict security procedures in the storage and disclosure of personal data which you have given us,
to prevent unauthorised access in accordance with the UK data protection legislation.
We do not collect sensitive data about you except when you specifically knowingly provide it.
In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing us at info@guildforddrivinglessons.co.uk
6: We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site.
A cookie is an element of data that our website sends to your browser which is then stored on your system.
You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.
7: We do not transfer any data to any organisation unless they operate to the standards required under the GDPR regulations.
8: If you have any questions about our privacy policy, please contact us via email: info@guildforddrivinglessons.co.uk
Terms
Terms and Conditions
1. The Instructor shall provide you with driving tuition at the rate per hour communicated to you via our official documentation.
Any changes to our pricing structure will be communicated by email and on our website.
Any increase in charges and we will allow pupils to cancel scheduled lessons if required.
2. If your instructor is unavailable for any reason the instructor has the right to arrange for another instructor to provide some or all of your on road training.
If your instructor cannot arrange for an alternative instructor to take your driving lessons,
or in the event of a mechanical breakdown of the vehicle in which you have been learning to drive,
or for any other reason, the instructor reserves the right to rearrange a driving lesson to a time convenient to both you and the instructor.
3. If you are taking on road lessons, your instructor will carry the appropriate motor insurance
should you cause an accident as a learner whilst driving the instructors tuition vehicle,
whether you are accompanied by an instructor or driving standards agency examiner.
Pupils are able to take lesson in their own car once they have reached the required standard and the instructor is happy for them to do so.
The car will need to be road worthy and carry the correct Insurance documents.
Your instructor will advise you when you can take lessons in your own car.
Please note that any insurance claims resulting in an accident will be made through the pupil's insurance if required and not the instructor's insurance.
4: You must pay for each lesson in advance.
At least two working days must be given in the event of cancelling a course or lesson and 14 days notice if taking any of the intensive driving courses.
Late cancellations will be charged at the current course or lesson rate as appropriate.
It is recommended that the first lesson be of a two-hour duration.
5: We may from time to time have to cancel or move a lesson in order to take pupils to test.
We will endeavour to give you at least two working days notice in this event.
6: Instructors will advise pupils when to apply for their theory and practical tests taking into account local waiting times and progress of pupils.
Pupils are required to take a mock test and gain joint agreement with the instructor before booking a practical driving test.
In the event of the instructor’s decision to withhold the use of the tuition vehicle for the practical test,
sufficient notice will be given to the pupil to avoid loss of the DVSA test fee.
7: Any complaints by pupils should be made in first to the driving instructor.
Failing agreement or settlement of a dispute, reference may be made to DVSA Register of Approved driving instructors who will consider the matter and advise accordingly.
Should the register not be able to settle the dispute he or she may set up a panel, with the representatives from the ADI industry, to consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.
Intensive Driving Courses
Pupils are required to take an assessment lesson before we are able to arrange an intensive driving course and book the practical driving test.
Pupils must have passed the theory test in order to take any of the intensive driving courses with a practical driving test arranged at the end of the course.
Your instructor has the right to rearrange your test or withhold the car for the test if you do not reach test standard before the end of the course and test day.
We require at least 14 working days notice if you need to cancel or rearrange a course that has been booked.
Late cancellations will be charged at the current course or lesson rate as appropriate.
For further information or advice write to:
The ADI Registrar, Driving Standards Agency, Stanley House, 56 Talbot Street, Nottingham, NG1 5GU
Approved Instructors
Registered Instructors
Enhanced Checked
